10 / Support & maintenance
Keep Your Website and Apps Secure, Fast and Running Smoothly.
Launch is the beginning, not the end. Software needs updates, monitoring and the occasional fix. We look after websites and web applications so problems are caught early and your team can focus on the business.
Capabilities
Support & maintenance services
Everything below can be delivered on its own or as part of a wider project.
Website updates
Core, theme, plugin and content updates handled safely.
Security maintenance
Dependency updates, hardening, SSL and access reviews.
Bug fixing
Investigating and fixing errors in websites and web applications.
Performance monitoring
Uptime, speed and error tracking with alerts when something changes.
Website migration
Moving sites between hosts or platforms with minimal disruption.
Hosting support
Help choosing, configuring and managing hosting, domains and DNS.
Backups
Scheduled backups with restore procedures that are actually tested.
Ongoing technical support
A monthly allocation of time for improvements, questions and small features.
Benefits
What ongoing care protects
Fewer surprises
Monitoring and regular updates catch issues before your customers do.
Better security
Software, plugins and dependencies are kept current to close known vulnerabilities.
Reliable backups
Regular, tested backups mean you can recover if something goes wrong.
A team on call
You have someone who knows your system and can respond when you need help.
Process
How support works
Who needs this
- Businesses without in-house developers who need dependable technical help.
- Teams that inherited a site from a previous agency or freelancer.
- Companies with critical web apps where downtime has a direct cost.
- 01
Onboarding audit
We review your site or app, hosting, access and current risks.
- 02
Stabilise
Urgent issues and outdated components are addressed first.
- 03
Routine care
Scheduled updates, backups and monitoring run each month.
- 04
Report & improve
Regular summaries of what was done, plus recommendations.
Technologies & tools
Prevention is cheaper than repair. Regular care keeps small issues from turning into urgent ones.
FAQ
Support & Maintenance: common questions
Have a question that isn't answered here? Ask us directly.
Can you support a website you did not build?
Yes. We start with an onboarding audit to understand the codebase, hosting and any existing issues before taking on regular maintenance.
What platforms do you support?
We support WordPress, Webflow, Shopify, WooCommerce and custom applications built with React, Next.js and Node.js, among others. Ask us about your specific setup.
How quickly do you respond to urgent issues?
Response times are agreed as part of your support plan, based on the level of cover your business needs.
Do you help with moving to a new host?
Yes. We plan and carry out migrations, including DNS, SSL, email considerations and post-move testing.
Related services
Often Paired With
From the blog: How to Fix Node.js ERR_MODULE_NOT_FOUND in ES Modules, Fix Node.js EADDRINUSE: Port 3000 Already in Use on Windows, Fix Next.js Image Hostname Not Configured Error.
Support & maintenance
Ready to Talk About Support & Maintenance?
Share a few details about your goals and timeline. We'll come back with questions, ideas and a clear next step.